The process for exchanging was such a seamless process. I was pleasantly surprised by the prompt replies as well as how quickly the re-delivery was arranged(within an hour of confirmed payment). The courier that E&C uses has always been timely and accurate in their deliveries and the $12 paid for return/exchanges is completely worth it. Glad to know I’m able to shop here with a peace of mind.
I bought the wrong size from Earnest, and had to exchange the shoe. The exchange process was smooth, and Earnest staff was so patient in following up with me that I am no longer concerned about purchasing shoes from Earnest without being able to try.
Very prompt service and delivery