Shipping for Exchange ($12)
Why are there charges for exchange/returns?
By charging a small fee for exchange/returns for promotional/sale items, we are able to keep our prices low. We would definitely love to provide free exchange/returns always but in order to be cost-effective, we would have to mark-up our prices 2-3x more. Thus, we believe that it is more preferable to charge a small fee for exchange/returns for promotional/sale items so that we can continue to offer our shoes at an affordable price.
The process for exchanging was such a seamless process. I was pleasantly surprised by the prompt replies as well as how quickly the re-delivery was arranged(within an hour of confirmed payment). The courier that E&C uses has always been timely and accurate in their deliveries and the $12 paid for return/exchanges is completely worth it. Glad to know I’m able to shop here with a peace of mind.
I bought the wrong size from Earnest, and had to exchange the shoe. The exchange process was smooth, and Earnest staff was so patient in following up with me that I am no longer concerned about purchasing shoes from Earnest without being able to try.
Very prompt service and delivery