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Help Center

Store Policies & FAQ

Store Policy

Terms of Service

Black Friday/ Cyber Monday T&C

Shipping and Handling

How much is the shipping fee in Singapore & how long does it take?

How much is the shipping fee for international orders & how long does it take?

Can my order be delivered to my office?

Do you provide expedited shipping and how much does it cost?

What are the available delivery timings?

Do you deliver on weekends?

Can I track my order?

I keyed in the wrong address, what should I do?

What if I refuse delivery?

Orders, & Payment

What are the modes of payments that are accepted?

Can I opt for cash on delivery?

Do you keep my credit card details?

How will I know my order is confirmed?

How do I go about changing an order?

I would like to cancel my order, what are the procedures?

What if I do not have the order information anymore?

Am I able to cancel my order once it has been shipped?

Can I get a refund as the price has changed since I ordered it?

Can I use more than one promo code when ordering?

I received a wrong item, what do I do?

Returns and Exchange

What are your return and exchange policy?

What are the charges for exchange? (Singapore & International)

What are the charges for returns? (Singapore & International)

Why are there charges for exchange / returns?

What are the procedures for an exchange or return?

My shoes are defected, what can I do?

How do I prepare my item for a return/exchange pick up?

Can I get a refund for expedited shipping if my shoes are returned?

How long do I have to wait to get a reply after submitting my request?

Price difference in sale/ exchange items

Products and Stocks

Price Adjustment 2019

Are your shoes made of real leather?

Do you have a size chart?

Will the shoes expand?

Where can I view these shoes and try the sizes?

Are your shoes Goodyear welted?

Why do you only restock certain designs and not all?

How will I be notified of where the pop-up store is located this month?

Gift Cards *New*

Can I choose the value of the Gift Card?

Can I change the value of the Gift Card after I have paid for it?

Is there an expiry for the Gift Card?

Can I refund my gift card?

Will I earn Beans for the Gift Card?

How will I receive the physical Gift Card?

I would like to cancel my Gift Card purchase.

Can I receive a cash refund for a purchase made with a Gift Card?

What if someone makes a copy of my Gift Card and uses it without my authorisation?

Can I use a promo code or Beans to purchase a Gift Card?

My Rewards

What are Beans?

How much Beans is $1?

Beans Exclusions

How can I join this Rewards Program?

How do I redeem the Beans?

How can I get more Beans?

Is there a minimum number of Beans required before I can redeem them?

Does the Beans expire?

International Orders

Do you ship internationally?

Will I be charged with customs and taxes?

Do you provide free international shipping?

Are there any exchange rates?

What are the international shipping rates?

Do you cover exchange/returns for international orders?

How long will international shipping take?