Please kindly refer to our store policies below before making a purchase. By visiting our site and purchasing something from us, you engage in our 'Service' and agree to our policies. Your use of the Site and Services and the purchase of any Products on this Site will be subject to these terms and conditions.
Business days are limited to Mondays to Fridays, not including weekends and Singapore Public Holidays. Earnest & Collective is closed for the observance of all weekends and Singapore Public Holidays. Orders placed on weekends and Singapore Public Holidays are processed on the next business day.
For all deliveries within Singapore, delivery is free. Location exclusion: Sentosa Island, Jurong Island and Tuas will incur a charge of $10.
For orders above $50, items will be delivered via Courier between 2 to 4 business days. For promotional/sale period deliveries will be made between 3 to 5 business days. Please note that the day you've placed your order does not count as 1 business day.
For orders below $50, items will be delivered via SingPost Normal Postage between 4-6 business days. Please note that the day you've placed your order does not count as 1 business day. Please kindly note that we will not be liable for lost mail should you choose to opt for free postage.
For Registered Postage (available only for orders below $50), will be chargeable at $3.50. There will be an additional 2 days for processing, items will be delivered between 2-3 business days after being processed. Please drop us an e-mail should you choose to opt for Registered Postage.
We offer free shipping for all full-priced shoes to Malaysia, Hong Kong, Brunei, Vietnam, Indonesia, Thailand, Philippines, Taiwan and South Korea. For all other countries, shipping will be calculated at check-out. Delivery for international takes anytime between 5 - 10 business days.
At the same time, do take note that we do not cover any exchange/returns for all International Orders. Please kindly check out our International Deliveries Section below for Terms & Conditions.
Yes. Your order has to be made before 12 pm with an additional surcharge of $19. Please note that the delivery will be made within 2 business days. Deliveries will not be made on weekends and Public Holidays.
For International Orders:
There is no expedited shipping available at the moment.
As we take our customer’s security very seriously, we will not retain any information with regards to your credit card. All credit card information are handled by our payment gateway provider, Paypal or Shopify Pay.
We are so sorry that you have received a wrong item! Please notify us as soon as you receive your order and we will schedule an exchange. Please kindly note that we will only exchange the wrong item sent if it is brand new. Once it has been used, the eligibility for an exchange will be voided even if the item sent was wrong.
In order for returns/ exchange to be processed, all shoes must not have any creases and must be brand new. Please note that if the shoes are worn or have been expanded, they will strictly not be eligible for exchange/returns. Belts and leather goods are non-returnable. Socks are non-exchangeable and non-returnable due to hygiene reasons.
All shoes must be exchanged/returned within 30-days from date of order. Design of shoes to be exchanged for is subjected to availability as shoes may be sold out.
Earnest and Collective reserves the rights to deny any exchange or returns after verification.
By charging a small fee for exchange/returns, we are able to keep our prices low. We would definitely love to provide free exchange/returns always but in order to be cost-effective, we would have to mark-up our prices 2-3x more. Thus, we believe that it is preferable to charge a small fee for exchange/returns so that we can continue to offer our shoes at an affordable price.
If you suspect that your item is defected, please reach out to us using the exchange form here.
Please note that the following will not be considered a defect: 1. Worn stitching, worn soles and creases due to normal wear and tear 2. Damage as a result of accident, misuse, negligence, normal wear and tear damage or damage during storage 3. Comfort issues due to the shoes not being a perfect fit as our shoes are ready-to-wear and not bespoke or tailored to individual's feet 4. Footwear that has been worn past the point of being able to be repaired 5. Natural break down of colours and materials through time and exposure or extensive use
Please note that Earnest and Collective reserves the rights to inspect all shoes for determination of defect. All Earnest and Collective decisions are final.
1) If the value of the exchange items is higher than the original item, you will be required to top up the difference in cash. There will be no refund if the value of the exchange item is lower than the original item.
2) There will be no refund in price difference in the event that the item is purchased before a sale event occurs.
As of 4 June 2019, all shoes will be priced at S$139. The reason for the increment is due to the increase in cost of raw materials across the board. We have been absorbing it as much as we can, however, we are unable to do so while providing quality products. Thus, we have decided to make an adjustment to the price to help us share the increase in price of raw materials.
Yes, a Size Chart is provided on all our shoes' product page. Alternatively, you can also drop us an e-mail with your feet measurements in terms of length and width in centimetres for us to determine the right size for you. Do kindly also note that each size only differs between 0.5 - 0.6mm thus, it is important that your measurements are accurate to the millimetres.
Please kindly note that the Size Chart is only a recommendation / gauge. We do not provide any guarantees as our recommendation is only based on the measurements provided by you. If the measurements are inaccurate, the recommended size will be incorrect as well.
If your shoes feel stiff/ slightly snug at the start, it is perfectly normal as with all leather shoes because every shoe has its own break-in period. Once the shoe is broken-in, it should be comfortable and the leather will be formed to your feet's shape.
We do not have any ongoing pop-up store at the moment thus, you will not be able to view and try the sizes. However, you can use our Size Chart to determine your shoe size! Alternatively, you can also drop us a message (email@example.com) with your feet measurements (length & width in CM) for us to determine the right size for you.
As we aim to provide affordable shoes, our shoes are not goodyear welted. They are cemented in order to provide shoes at an accessible price to end consumers. For Goodyear welted shoes, it will easily cost an additional 200 dollars to the retail price of our shoes.
You will only be able to choose 3 different value: S$30, S$50, S$100, S$150, S$200.
*Please note gift card will be given in Singapore Dollars. As all our orders are based in Singapore dollars, an exchange rate will apply if your credit/debit card is based in another currency. Depending on your card issuer's daily exchange rate, your order total will be calculated in accordance to the day you made your purchase.
All physical Gift Cards will be mailed via SingPost Normal Mail. You will receive your mail to your letterbox in 3 to 5 business days from the date of order. We will not be be liable for any lost mail.
You can also select SmartPac at check-out which you will be able to track the parcel.
We will only send the Gift Card to the recipient stated upon purchase. It is your responsibility to safeguard your Gift Card as it has a cash value. The value of the Gift Card is tied to the card number. Once the Gift Card is used, the value of the purchase is deducted from the card. If someone makes a copy of your Gift Card and redeems the full amount, your Gift Card will have no value. We will not be able to reimburse your Gift Card once it has been used. Earnest & Collective will not be liable for any redeemed Gift Cards that has been stolen.
There are various ways that you can get more Beans. Head over to our Rewards page (external page) and you can find a number of methods to get more Beans. This include referring a friend, liking our page or purchasing a product from the website.
Yes, we ship worldwide. We provide free shipping over SGD$100 (unless otherwise stated) to Hong Kong, Malaysia, Indonesia, Philippines, Taiwan, Thailand, South Korea, Vietnam and Brunei. For other countries, shipping charges will be calculated at checkout.
The prices stated on our website are tax-free in Singapore Dollars hence, you may be liable for duties and taxes. Import taxes, duties and custom related fees may be charged once your order arrives at its final shipping destination and will be determined by your local custom office.
Payment of these charges and taxes are your responsibility and will not be covered by Earnest and Collective. We are not responsible for any delays caused by the customs department in your country.
We provide free shipping over SGD$100 (unless otherwise stated) to Hong Kong, Malaysia, Indonesia, Taiwan, Thailand, South Korea, Vietnam and Brunei. For other countries, shipping charges will be calculated at checkout.
Shipping policy has been updated as of 30 August 2018.
As all our orders are based in Singapore dollars, an exchange rate will apply if your credit/debit card is based in another currency. Depending on your card issuer's daily exchange rate, your order total will be calculated in accordance to the day you made your purchase.