We accept PayPal, Visa and Mastercard payments. They will be made through the PayPal payment gateway. You do not need a Paypal account to make credit card payment, simply press checkout as guest on Paypal's payment page.
We are sorry that you have been overcharged. Please kindly use the contact form below or e-mail us at email@example.com with your order number, name and mobile number and we will get back to you shortly
We provide a 30-day exchange/return policy for all regular-priced shoes.
Do note that for all returns and exchange, it is up to Earnest & Collective's discretion. All shoes are to be brand new with no creases or scratches. If the shoes are worn or have creases/scratches, they will strictly not be eligible for exchange/returns.
For returns, it will be in a form of store credits (Beans).
*For sale items or purchases using promo codes, they will strictly not be eligible for returns/exchange. All sales are final.
Currently, we do not have any ongoing pop-up store thus, you will not be able to view and try the sizes. However, you can use our size chart to determine your shoe size! Alternatively, you can also drop us a message (firstname.lastname@example.org) with your feet measurements (length & width in CM) for us to determine the right size for you.
As we aim to provide affordable shoes, our shoes are not goodyear welted. They are cemented in order to provide shoes at an accessible price to end consumers. For goodyear welted shoes, it will easily cost an additional 200 dollars to the retail price of our shoes.
Unfortunately, as we aim to bring our customers the lowest prices with our transparent pricing, we are unable to provide any discounts. You may click on our products to see the breakdown of our cost and pricing.
If your shoes feel stiff/ slightly snug at the start, that is perfectly normal because every shoe has its own break-in period. Once the shoe is broken-in, it should be comfortable and the leather formed to your feet's shape.
All deliveries within Singapore, delivery is free. For orders above $50, items will be delivered via Courier between 2 to 4 business days. For orders below $50, items will be delivered via SingPost Normal Postage between 3-5 business days. Please kindly note that we will not be liable for lost mail should you choose to opt for free postage.
For Registered Postage (available only for orders below $50), will be chargeable at $3.50. There will be an additional 1-day for processing, items will be delivered between 2-3 business days after processing.
Yes, we do. Order has to be made before 1pm with an additional surcharge of $19. Please note that the delivery will be made within 2 business days. Deliveries will not be made on weekends and Public Holidays.
Please kindly inform us immediately by e-mailing your Name, Order Number & Correct Address to email@example.com. If the courier is on it's way to you, there will be an additional charge of $10 to redeliver to a new location.
There are various ways that you can get more Beans. Head over to our Rewards page (external page) and you can find a number of methods to get more Beans. This include referring a friend, liking our page or purchasing a product from the website.