Hassle Free Exchange
I ordered for a Carnegie III - Black(Wide Fit), tried a day after delivery and realized size is too big for my feet thus I submitted via the online form to request for an exchange, followed through the steps and was impressed by the speed of response by Earnest & Collective staff to pick up my case and after a few email responses, a delivery date was set for replacement and replacement delivery was done at my house, no hassle for consumer at all. A pleasant buying experience and will look forward to getting more shoe pieces from the store. Thanks!
Colin Song, 11/3/20